Allocate responsibility
Decide what people own, what agents assist with, and what ERP executes.
← Back to selected workDesign the work.
Agentic ERP Architecture · Practitioner playbook
Design the work.
Earn the trust.
Seven rules for Human + Agent + ERP work.
Operating modelEvidence & authorityValidation & value
From delivery to architecture
Make AI useful in the operation.
My warehouse exception prototype raised a wider delivery question: how should an agent participate in an ERP process? This playbook turns that experience into a practical design review for business owners and delivery teams.
Seven design decisions
A framework for responsible transformation.
Specify the evidence
Identify the records, relationships, scope and timing needed before prompting.
Constrain authority
Separate analysis, advice and execution; enforce limits outside the prompt.
Make conclusions inspectable
Connect material statements to records a business user can review.
Handle incomplete information
Explain gaps and conflicts; route unresolved cases to an accountable person.
Scope identity and tools
Define whose permissions apply and which operations each tool exposes.
Validate capability and value
State what was tested, then compare operational results with a baseline.
Applied in practice
Begin with the warehouse exception.
The worked example connects warehouse evidence with human review and bounded ERP capabilities. It provides a concrete starting point for the seven-rule discussion.
Published framework
Read the full playbook.
My practitioner framework draws on ERP delivery and agent prototyping.
Planning an ERP-connected agent?
Let’s use these seven questions to frame your first design review.
Email me · tonzgolive@gmail.com ↗